www.airshroud.com (the “Website”) is owned by and/or operated by or on behalf of Low & Co UK Limited (“Low & Co/we/us”), with delivery services provided by a 3rd party carrier. If you have any questions regarding the Website or these terms and conditions, or in the unlikely event that you have any complaints about any products purchased by you from the Website, you can contact us via email at email@example.com, or via post to:
Low & Co UK Limited
152-160 City Road
VAT number: 249882158
Registered in England & Wale. Company No: 9845453
These terms and conditions were last revised on 10th October 2016.
B. USE OF WEBSITE
These terms and conditions and any other policies referred to in these terms and conditions (including any policies or documents to which a link is provided from these terms and conditions) (together the “Terms”) apply to your use of and access to the Website and any other website or application permitting you to place an order with Low & Co for any products and services (such websites and applications being the “Applications” for the purpose of these Terms) including all orders submitted by you for any products or services made available by us for purchase over the Website and/or Applications. As the context requires, references to “Website” in these Terms shall also include Applications as applicable. By accessing this Website and/or the Applications you agree to these Terms and we, therefore, advise you to read these Terms carefully and to save or print a copy of these Terms and Conditions for future reference. If you do not agree to these Terms, you must cease using and accessing this Website and all Applications immediately. The Terms may be changed and updated from time to time, and any changes will be effective from the publication of the new terms on the Website or the relevant Application. Please note that all options available on our Website may not be available on any Application or the Website accessed using a mobile device.
Please note that these Terms do not affect your statutory rights as a consumer. For more information on your statutory rights, contact your local Trading Standards Office or Citizens Advice Bureau or the equivalent in your country (if any).
You agree that the information you provide when you register on the Website is not misleading and is true and accurate in all respects and you will notify our customer service team of any changes to that information.
We may change, withdraw, or suspend access to the Website (in whole or part and permanently or temporarily) with or without notice and with no liability to you.
The Website may include links to other websites or resources (“Linked Websites”). Low & Co has no control over the content of Linked Websites and you agree that, should you access a Linked Website using a link from the Website, Low & Co is not responsible for the availability of the Linked Websites, and is not liable in any way for the content of Linked Websites, including (without limitation) any goods or services available from such Linked Websites, other advertising or content on such Linked Websites or the use that such Linked Websites make of your personal information. Furthermore, Low & Co will not be responsible for any offence, damage or loss caused by or connected with the use or reliance on such Linked Websites or the content thereon.
Low & Co may deny you access to the Website at any time in its sole discretion. Examples of when we may so deny you access include but is not limited to where we believe that your use of the Website is in violation of any of these Terms, any law or the rights of any third party or was not respectful to others.
Any material that you upload to the Website for publication will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute, reproduce, exploit, modify, alter and/or disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site constitutes a violation of their intellectual property rights or of their right to privacy.
Low & Co will not be responsible, or liable to you or any third party, for the content or accuracy of any materials posted by you or any other user of the Website and you hereby agree to be responsible to Low & Co for and indemnify Low & Co and keep Low & Co indemnified against all costs, damages, expenses, losses and liabilities incurred and/or suffered by Low & Co as a result of any claim in respect of your use of the Website.
Low & Co has the right to remove any material or posting you make on the Website in Low & Co’s sole discretion.
References to ‘We’ in the Customer Service Information refers to Low & Co.
C. PURCHASE OF PRODUCTS
1. ACCEPTANCE OF ORDERS
All information on the Website is an invitation to treat only and is not an offer or unilateral contract. You agree that your order is an offer to purchase the products listed in your order (“Products”) from us on the Terms. All orders submitted by you are subject to acceptance by us. We may choose not to accept your order in our discretion for any reason whatsoever without liability to you unless we are not permitted to do so under the statutory law. Examples of when we may not accept your order are as follows:
(a) If products are shown on the Website but are not available or are incorrectly priced or otherwise incorrectly described;
(b) If we are unable to obtain authorisation for your payment;
(c) If you order multiple quantities of an individual Product where such Products are to be shipped to any one customer or delivery address;
(d) If shipping restrictions may apply to a Product; or
(e) If the delivery address you give is the address of an entity or individual providing freight forwarding services.
After submitting an order to us, we will send you an order acknowledgement email with your order number and details of the Products you have ordered from us and details of any special delivery services you have ordered from Low & Co. Please note that this email is an acknowledgement that we have received your order and is not an acceptance of your order. Acceptance of your order and the formation of a contract of sale of the Products between us and you will not take place unless and until the Products have been dispatched for delivery to your billing address (or designated address written in the ‘Additional Information’ section prior to purchasing the Products), and we have sent you an email confirming that the Products have been dispatched to you (“Dispatch Confirmation”).
Orders will not be placed via telephone.
When placing an order for the first time, you may be offered the option to register with us and will be required to complete certain required fields on an order form. We may provide you with and/or ask you to use identifications and passwords and other means for you to be able to access certain areas of the Website, such as the My Account section of the Website (“Secure Access”). Where we do so, it is on the condition that you shall be responsible for ensuring that such Secure Access is kept secure and confidential at all times. You shall comply with all security directions and/or recommendations given by us and inform us immediately if you become aware of or suspect any unauthorised use of the Secure Access or if the Secure Access becomes available to an unauthorised party. Without prejudice to our other rights and remedies, we may suspend your access to the Website without liability to you, if in our reasonable opinion, such action is necessary for safeguarding the Website.
In the event prolonged inactivity causes your connection to the Website to fail, your selection of goods may be lost. In such case, you will be required to re-enter your selection. Please note that items in your shopping cart are not reserved and may be purchased by other customers.
Before you submit your order, you will be given the opportunity to review your selection, check the total price of your order and correct any input errors.
Variations in both the manufacturing processes we use and also the display properties of the computer hardware you use to view the Website may mean that the colours, measurements, fabrics and designs of the Products displayed on the Website and the Products delivered to you may differ in appearance in minor respects.
We do not accept orders where the corresponding delivery address you give is that of an entity or individual providing freight forwarding services. In the event that we do accept any order and we subsequently become aware that the corresponding delivery address for such order is that of an entity or individual providing freight forwarding services, we shall be entitled to cancel such order upon notice to you by email or telephone.
All prices of Products on the Website are the price for the Products only. They include any VAT or other sales tax payable. We shall endeavour to notify you if the price displayed is not fully inclusive of any customs duties or taxes, however, please see Section C 2.4 below. Prices do not include the charge for special delivery if any. Find out more about it in our Delivery & Returns webpage.
We endeavour to ensure that all pricing information on the Website is correct. Occasionally, however, an error may occur, and Products may be mispriced. If a Product’s correct price is lower than the price stated on the Website, subject to our right to refuse an order pursuant to Section C 1.1(a), we will charge the lower amount and send you the Product. If a Product’s correct price is higher than the price stated on the Website, we will, at our discretion, contact you and ask you whether you wish to proceed with the order at the correct price or cancel your order and notify you of such cancellation. We will not be obliged to supply Products at an incorrect price. If we have taken an advance payment in circumstances where pricing information is incorrect, we shall endeavour to refund the payment taken as soon as possible if the product has not been shipped.
Low & Co may vary the prices of Products listed on the Website at any time and without any notice but such changes will not apply to Products in respect of which you have been sent a Dispatch Confirmation.
Please note that in some countries additional duties may be payable to your local tax authorities on receipt of your delivery. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. Please also note that you must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable for any breach by you of any such laws.
3. PAYMENT TERMS
The total cost of your order will be the purchase price for the Products and any additional services you order, including, for example, special delivery. Find out more about it on our Delivery & Returns webpage.
You confirm that the credit/debit card or payment method that is being used is yours and that all details you provide to us in respect thereof including, without limitation, name and address details are complete, correct and accurate. You further confirm that the credit/debit card is valid and the inputted payment details are correct. All credit/debit cardholders and payment account holders are subject to validation checks and authorisation by the card issuer or payment method provider. If the issuer of your card or payment method refuses to authorise payment we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.
We are not responsible for any charges or other amounts which may be applied by your card issuer or bank or payment method provider as a result of our processing of your credit/debit card payment or other method of payment in accordance with your order or as a result of the seller of the Product(s) being located in the United Kingdom.
If your credit/debit card or payment method is not denominated in the currency of your purchase indicated on the Website, the final price may be charged in the currency of your card or account. Such final price is calculated and charged by your card issuer or bank or payment method provider and therefore we shall not be responsible for any cost, expense, charge or other liability which may be incurred or suffered by you as a result of your card issuer or payment method provider charging you in a different currency other than the currency of your purchase as displayed on the Website.
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods. Payment is to be made to Klarna.
- Pay in  days: The payment period is 14 days from shipment of the goods or tickets/ availability date of the service. You can find the complete terms and conditions for the markets where this payment method is available here: , , , , , , and the .
- Slice it: With the financing service from Klarna you can pay your purchase in flexible or fixed monthly instalments according to the conditions stated in the checkout. The instalment payment is due at the end of each month after submission of a separate monthly invoice by Klarna. Further information regarding Slice It including terms and conditions and Standard European Consumer Credit Information you can find here for the markets where this payment method is available: , the , , , , and .
- Direct bank transfer: Available in Germany, Austria, Belgium, Italy, Spain, Poland and the Netherlands. Your account will be debited directly after placement of your order.
- Direct Debit: Available in Germany, Sweden, Austria and the Netherlands. Your account will be debited after shipment of the goods or tickets/ availability date of the service or in case of a subscription in accordance with the timelines communicated. You will be notified about the date(s) by email.
- Card Payments: Available in Sweden, Germany and Austria. The amount will be reserved on your card and will be debited after shipment of the goods or tickets/ availability date of the service. In case of a subscription the amount will be debited in accordance with the timelines communicated.
- [PLEASE ADJUST ABOVE AND BELOW IN ACCORDANCE WITH THE PAYMENT METHODS AND MARKETS USED]
The payment methods Pay in  days, Slice It and direct debit are only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. General information about Klarna and the user terms per country can be found on . Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
Where we elect or are required by applicable law, to issue or make available an invoice, we reserve the right to issue or make available electronic invoices, and you agree to such form of invoicing.
Standard delivery of the Products is free within mainland UK.
We use UKMail to deliver our Products. However, we may use a different carrier at our own discretion. If you want to see your delivery options, please visit our webpage Delivery & Returns before you place your order. Please note that there are a number of UK postcodes to which there will be an extra delivery charge at checkout (outside mainland UK). There are also a number of countries that we do not deliver to for the reason that we cannot provide adequate customer service due to the language barrier. Please see ‘Postcode & Other Restrictions’ section in our Delivery & Returns webpage. We also do not deliver to PO boxes.
The estimated date and time window for delivery of the Products is set out in the Dispatch Confirmation email (see Section C 1.2 above)
If something happens which is a) outside of our control, and b) affects the estimated date of delivery, we will let you have a revised estimated date for delivery of the Products.
Delivery of the Products will take place when we deliver them to the billing address or to whatever address specified in the Additional Information Order Notes section in the order form.
Delivery will be to the inside of the doorstep of the property at the address.
Unless you and we agree otherwise, if we cannot deliver your Product within 30 days, we will a) let you know, b) cancel your order, and c) give you a refund.
If nobody is available to take delivery, please contact us using the contact details at the top of the page.
You are responsible for the Products when delivery has taken place. In other words, the risk in the goods passes to you when you take possession of the goods.
In the event that a Product is subsequently imported into a country other than the UK, you shall be responsible for complying with all local import requirements, laws, regulations and rules and paying all import taxes and duties as may be applicable in respect thereof.
6. CANCELLATION AND RETURNS
Should you wish to cancel or return any Products, you may only do so in accordance with our Returns & Cancellation policy. This Returns & Cancellation Policy does not affect your statutory rights as a consumer (including, where applicable, your rights under applicable distance selling legislation or e-commerce regulations in the territory to which the Product is shipped (“Regulations”). For more information on your statutory rights, contact your local Trading Standards Office or Citizens Advice Bureau or the equivalent in your country (if any).
Where you return a Product under the Regulations, we will issue you with a full refund, but you will need to return the Product at your own cost (if you have already received the Product) unless otherwise specified in our Returns & Cancellation policy. Where you have paid any duties or taxes directly to the relevant authorities on the importation of the Product you wish to return, Low & Co shall have no liability in relation to any claim for a refund of such duties or taxes from the authorities or whether or not such a refund is possible.
7. AGE REQUIREMENTS
If you order a Product to which a minimum age requirement applies, by ordering that Product you confirm that you are of the required age. If we reasonably believe that you are not legally entitled to order a Product, we reserve the right to cancel your order.
1. INTELLECTUAL PROPERTY
All content (including, but not limited to, logos, text, data compilations, graphics, icons, images, photographs, audio clips, sounds, music, and software, and any combination thereof) available on the Website (the “Content”), is either owned or licensed by Low & Co UK Limited, and is protected by applicable copyright laws and treaties around the world. All such rights are reserved.
The “AirShroud” trademark as well as all trademarks, whether they are figurative or not, and all other marks, trade names, service marks, brand names, business names, illustrations, images, logos which appear on our Products, Website, accessories or packaging, whether registered or not (the “Trade Marks”), are and remain the exclusive property of Low & Co UK Limited and/or its licensors and are protected by applicable trademark laws and treaties around the world. All such rights are reserved.
All other intellectual property rights (including, without limitation, registered or unregistered trademarks, logos, designs, copyrights, patents, know-how or trade secrets) in or related to the Website, the products depicted and/or available on the Website and any accessories, stationery, packaging or ancillary items connected to such products, your order or the Website (the “Intellectual Property Rights”) are and shall remain the exclusive property of Low & Co and/or its licensors and such Intellectual Property Rights are protected by applicable intellectual property laws and treaties around the world. All such rights are reserved.
1.4 Limited Licence
Subject to the terms herein, we grant you a revocable, and non-exclusive licence to access and make personal use of the Website limited such that it does not include the right to:
(a) use the Website in any way which may prejudice or damage the reputation of Low & Co;
(b) use the Website for any commercial or business purposes. The Website is for your personal use only;
(c) use software robots, spiders, crawlers, or similar data gathering and extraction tools, or take any other action that may impose an unreasonable burden or load on our infrastructure.
Low & Co may terminate the limited licence set forth in this Section at any time in its sole discretion without prejudice to any other remedy we may have against you pursuant to applicable law for any reason whatsoever and/or for any breach of these Terms.
Low & Co endeavours to ensure that the information posted by it on the Website is accurate and complete. Low & Co does not, however, guarantee that the Content or any other information available on the Website is accurate and/or error free, Low & Co does not promise that the functionality of the Website or Content will be error-free or that the Website, Content or the server that makes it available are free of viruses, malicious code or other components which are potentially harmful. Low & Co recommends that all users of the Internet ensure they have up to date virus checking software installed.
3. LOW & CO ONE-YEAR LIMITED WARRANTY
This Section D(3) is a voluntary manufacturer’s warranty. It provides rights separate to rights provided by consumer law, including but not limited to those relating to non-conforming goods. As such, the Low & Co One-Year limited warranty benefits are in addition to, and not instead of, rights provided by consumer law. Should your product be defective or if it does not conform with the contract of sale, you can choose to make a claim under UK consumer law or the Low & Co One-Year Limited Warranty. Please retain your receipt or proof of purchase as this will form the basis of your warranty.
Low & Co. undertakes within the specified period to repair or replace any part of the device, free of charge if found to be defective by reason of improper workmanship or materials. Repaired or replacement products will be provided by Low & Co on an exchange basis, and will be either new or refurbished to be functionally equivalent to new. Any refunds given will be at the price of the product at the time it was purchased.
This limited warranty does not apply: (a) to consumable parts, such as batteries that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship; (b) to cosmetic damage, including but not limited to scratches and dents unless failure has occurred due to a defect in materials or workmanship; (c) to damage caused by accident, abuse, misuse, negligence, fire, earthquake or other external cause and Acts of God; (d) to damage caused by operating the product outside the user manual or other Low & Co published guidelines; (e) to damage caused by unauthorized disassembly, repair, or modification; (f) theft; (g) to defects caused by normal wear and tear or otherwise due to the normal aging of the Low & Co product.
This limited warranty does not apply to any product which has not been handled or packaged correctly or has been sold as second-hand.
In the event of a warranty claim, Low & Co will at its option:
- Repair the Low & Co product using new or previously used parts that are equivalent to new in performance and reliability, or,
- Replace the Low & Co product with the same model formed from new and/or previously used parts that are equivalent to new in performance and reliability, or,
- Refund your purchase price in exchange for the return of your Low & Co product.
When a product or part is replaced or a refund provided, any replacement item becomes your property and the replaced, or refunded item becomes Low & Co’s property. A replacement part or product or a repaired Low & Co product assumes the remaining warranty of the original Low & Co product.
Low & Co will provide warranty service through the following option:
(a) Do-it-yourself (“DIY”) service. Under DIY service Low & Co will provide you with a replacement product or easily replaceable parts or accessories of a product, such as the car cover, which can be replaced without using any tools. Note: Low & Co is not responsible for any labour costs you incur relating to DIY service. If Low & Co elects to provide service through DIY service, Low & Co does not require the return of the replaced product, part or accessory. Low & Co will ship you free of charge a replacement product, part or accessory accompanied by instructions on installation, if applicable, and any requirements for the disposal of the replaced product, part or accessory.
3.7. If the Product is delivered outside mainland UK, then you will be responsible for the delivery costs and any customs duties and import taxes applicable.
4. LIMITATIONS OF LIABILITY
Nothing in these Terms limits or excludes our liability: (i) for death or personal injury caused by negligence; (ii) for fraud or fraudulent misrepresentation; (iii) under Section 2(3) of the Consumer Protection Act 1987; or (iv) for any other liability which cannot be limited or excluded by applicable law.
Subject to Section D(4.1) above, we will not be liable, in each case, whether in contract, in tort (including, without limitation, negligence or breach of statutory duty), or otherwise however arising out of or in connection with these Terms for any:
(a) economic losses (including, without limitation, loss of income, revenues, data, actual or anticipated profits, contracts, business, opportunity or anticipated savings); or
(b) loss of goodwill or reputation; or
(c) special, indirect or consequential losses or damages suffered or incurred by you arising out of or in connection with these Terms.
Subject to Sections D(4.1) and D(4.2) the aggregate liability under these Terms of Low & Co whether arising under contract, tort (including negligence) breach of statutory duty or otherwise shall in no event exceed 100% of the price of the Product you have ordered from Low & Co.
This section D(4) does not affect your statutory rights as a consumer. For more information on your statutory rights, contact your local Trading Standards Office or Citizens Advice Bureau, or the equivalent in your country (if any).
5. DATA PROTECTION
6. ASSIGNMENT, SUBCONTRACTING ETC
We reserve the right to transfer, assign, novate or sub-contract all or any of our rights and obligations under these Terms provided that your rights under these Terms are not affected. You may not assign, sub-contract or otherwise transfer any of your rights or obligations under these Terms without our consent in writing.
7. AMENDMENTS TO THESE TERMS
We reserve the right to make changes to these Terms at any time. You, and any contract of sale between us will be subject to the version of these Terms in force at the time you order the Products in question from us.
8. EVENTS BEYOND OUR REASONABLE CONTROL
Low & Co will not be held responsible for any delay or failure to perform or comply with our obligations under these Terms if the delay or failure arises from any cause, which is beyond our reasonable control.
Each provision of these Terms shall be construed separately and independently of each other. If any provision is deemed invalid, void or otherwise unenforceable, that provision shall be deemed severable form and not affect the enforceability of any of the other provisions of these Terms.
10. GOVERNING LAW AND JURISDICTION
These Terms and all transactions relating to the Website are governed by English law and you, and we, hereby submit to the non-exclusive jurisdiction of the English courts.
11. ENTIRE AGREEMENT
11.1. These Terms and any document expressly referred to in them constitute the whole agreement between us and supersede any previous arrangement, understanding or agreement between us, relating to the subject matter of any contract.
11.2. We each acknowledge that, in agreeing to these Terms, (and the documents referred to in it), neither of us relies on any statement, representation, assurance or warranty (“Representations”) of any person (whether a party to that contract or not) other than as expressly set out in these Terms.
11.3. Each of us agrees that the only rights and remedies available to us arising out of or in connection with a Representation shall be for breach of contract as provided in these Terms.
12. WRITTEN COMMUNICATIONS
Applicable laws require that some of the information or communications we send to you should be in writing. When using the Website, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on the Website. For contractual purposes, you agree to this electronic means of communication, and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This Section 12 does not affect your statutory rights.
All notices given by you to us must be sent to Low & Co UK Limited at Kemp House, 152-160 City Road, London, EC1V 2NX, United Kingdom or firstname.lastname@example.org. We will give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in Section D(13) above. Notice will be deemed received and properly served immediately when posted on the Website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
14.1. If we fail, at any time during the term of our contract, to insist upon strict performance of any of your obligations under the contract or any of these Terms, or if we fail to exercise any of the rights or remedies to which we are entitled pursuant to the Terms, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
14.2. A waiver by us of any default shall not constitute a waiver of any subsequent default.
14.3. No waiver by us of any of these Terms shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with Section D(13) above.
15. CONTRACTS (RIGHTS OF THIRD PARTIES) ACT 1999
The provisions of the Contracts (Rights of Third Parties) Act 1999 are expressly excluded from these Terms such that no third party may claim any rights under these Terms.
We will try to resolve any disputes with you quickly and efficiently if you are unhappy with (a) the Products or, (b) our service to you or, (c) any other matter. Please contact us as soon as possible.
If we cannot resolve a dispute using our internal complaint handling procedure, the European Online Dispute Resolution platform www.ec.europa.eu/consumers/odr/ provides information about alternative dispute resolution which may be of interest if there is a dispute we cannot resolve between us.